How Can We Help?

Find answers to our most common questions.
Don’t see your issue? Then be sure to use the contact form below and send us a direct email.

Common Troubleshooting Issues

View Your Account

Go to your Account Page

Forgot Password

Reset your Account Password

Update Payment Method

Change your payment method

Cancel Membership

To cancel your membership access please go to your account page or click the button below and select CANCEL. If you cancel in the middle of the Month then you will still have access to the membership section until the date it was set to renew.
Canceling will NOT refund your remaining days left, cancelling just stops the auto renew feature.

I can't join the site

If you live in certain countries Credit Card companies or PayPal may block your ability to join depending on what part of the world you are from. We have had members work around this by using a VPN (Virtual Private Network)

VIdeo is buffering or low quality

All of the member videos are hosted on Vimeo and are HD or 4k quality. If they play poorly on your computer you can select the “Gear” symbol on the bottom right of the video player and lower the picture quality for better performance. Or you could be having issues with your bandwidth provider so please test your internet speed. You will need a good, high bandwidth connection to watch my videos on the 4k setting.

No audio on videos or audio is too loud

On the bottom right of the video player next to the “Gear” symbol you can adjust the volume of the video from there. If the volume level is at its highest and you still can not hear the audio, it is more likely a problem on your computer. Be sure your speakers are turned on and the volume is up. Be sure your mute button isn’t on. If that doesn’t work, please try a different browser and restart your computer.

Issue with a purchase

Please note that I do NOT sell products. The products that you may purchase through my site are sold by third party vendors that I do my best to check out and qualify. If you've purchased one of my products: t-shirt, hat, vest, etc., here's a list of email and website contacts to help you solve your problem. I can not do anything on their behalf, you'll need to go through them to settle the issue. I know these companies will stand behind their products because I too am a customer, if they don't, please let me know.
TEESPRING: // Support email:
UNDRDOG: - // Support email:
SPREADSHIRT: // Support email:

Member Section vs Dog Trainer Course

There are a few differences in these two sections.
The membership section is an open format dog training program that has many lessons for dog owners, handlers, and dog lovers. There are new lessons added regularly and the format is set up in a free form format. That means you can pick and choose whatever lessons you wish. You can skip between puppies, to advanced lessons, obedience, to aggression... whatever you like. Your membership will continue until you decide to cancel.

The Shelter Dog Program is a course that is laid out to be followed sequentially. You'll need to complete a section before you progress to the next section. The course contains many lectures on theory as well as hands on training. But, you will need to follow a specific sequence and take / and pass the quiz before moving on.
The course is good for anyone who wants to learn more about dog training, but is really designed for those people who either work as dog trainers, work with shelter dogs in a shelter environment or someone who would like to become a professional dog trainer.

Support Contact Form

If none of the troubleshooting tips above helped resolve your issue then give us as much detail as you can about the problem you are having.

Please allow up to 24 hours for a reply.